Terms of service

1. Acceptance

By using fancy.pet (the “Service”) you agree to these terms and to our Privacy Policy. If you do not agree, do not use the Service.

2. Eligibility

You must be at least 18 years old, or have your parent or legal guardian's permission, to use the Service. You must have the legal right to upload the photos you submit (i.e. you took them, you own the copyright, or you have the photographer's permission).

3. Your photos and your pet

When you upload reference photos, you grant Fancy Pet a non-exclusive, worldwide, royalty-free licence to use those photos solely to generate your portrait, fulfil your order, and provide customer support related to your order. We will not use your reference photos for any other purpose. We will not use them to train any AI model. See the Privacy Policy for retention details.

4. The portraits we generate

The painted portraits we generate from your photos are yours to enjoy. Specifically: when you receive your portraits, you receive a non-exclusive, worldwide, perpetual, royalty-free licence to use them for any personal, non-commercial purpose: print them, share them on social media, set them as your phone wallpaper, send them to friends.

Fancy Pet retains the right to use generated portraits for our own purposes including marketing samples, gallery showcases, and product development, with two important limits: we will never use them in a way that identifies the pet's owner by name without separate permission, and we will honour any reasonable request to stop showcasing a specific portrait.

Commercial use of the portraits (reselling, using them in someone else's product, etc.) requires our written permission. Email hello@fancy.pet and we'll usually say yes.

5. Acceptable use

You agree not to:

• Upload photos that aren't of pets, or that prominently feature identifiable children.
• Upload sexually explicit, violent, hateful, or otherwise unlawful content.
• Attempt to reverse engineer, abuse, scrape, or overwhelm the Service.
• Use the Service to impersonate another person or misrepresent your affiliation.

We may suspend access or remove content that violates these rules, at our discretion.

6. Products and orders

Physical products (t-shirts, mugs, prints, hoodies, caps, socks, etc.) are made to order by our print partners, including Printify and Printful, and shipped directly to you. Production typically takes 2–5 working days, plus delivery time, which is shown on the product page for your country. Delivery dates are estimates, not guarantees.

The delivery cost is shown on the product page and in your bag before you pay. The product page also says where your order is made. If it's made in the UK for a UK address, or inside the EU for an EU address, there are no customs or import charges. Some orders are sent from another country, and the product page says so before you buy. Your country may charge import tax or a handling fee on delivery. Any such charge is collected by the carrier or customs, not by us.

7. Returns and refunds · 30-day money-back guarantee

Every product comes with a 30-day money-back guarantee. It covers products that are faulty, damaged or not what you ordered, and it also covers a change of mind.

7.1 How to claim. Email us at hello@fancy.pet within 30 days of the day your order is delivered. Include your order number (it starts with FAN-), what's wrong, and a photo of the item.

7.2 Your choice. You choose a reprint, a replacement or a refund.

7.3 Faulty, damaged or not what you ordered. We pay the postage to return the item to us. A refund includes the price of the item and what you paid for delivery, and is paid within 14 days of the day we agree it with you.

7.4 Change of mind. Our products are personalised and made to your order, so the 14-day right to cancel an online order does not apply to them. Our 30-day guarantee gives you a change-of-mind option anyway, on these terms: you post the item back to us at your own cost (we'll email you the address); a refund covers the price of the item but not delivery; and the refund is paid within 14 days of the day we receive the item back.

7.5 How refunds are paid. To the payment method you used. For orders paid partly with a gift card, see section 9.

7.6 Your statutory rights. Nothing in this section limits your statutory rights. If you live in the UK, the Consumer Rights Act 2015 gives you rights if goods are faulty, damaged or not as described, including after the 30 days. If you live in the EU, the consumer law of your country applies in the same way. Our 30-day guarantee sits on top of those rights.

8. Pricing and payment

Prices are shown in your selected currency on the product page. We auto-detect your location. The currency follows the country we're delivering to, which you can change at any time with “Deliver to” at the bottom of the page or in your bag. Payment is processed by Stripe; we do not store your card details.

9. Gift cards

Our gift cards are sent by email. Each one has a single code, worth the amount paid, to spend at fancy.pet.

• Amounts. Any whole number of pounds from £10 to £75.
• Validity. A gift card works for 2 years from the day it was bought. The last day is shown in the email.
• Pounds only. Use it when paying in pounds (£). If prices show in another currency, choose the United Kingdom under “Deliver to” at the bottom of the page.
• One-time use. Use it once, in one order. Any amount left over after that order is lost, so it's best spent in one go. The code doesn't keep a balance.
• What it covers. It comes off the price of the things they choose. Delivery is charged as normal at checkout. One code per order, so it can't be added to another gift card or discount code.
• Where to use it. Enter the code on our payment page, in the "Add promotion code" box. The quick Apple Pay and Google Pay buttons on product pages skip that page, so add to bag and tap Checkout instead (Apple Pay and Google Pay still work there).
• Payment checks. Now and then we check a payment by hand before the gift card goes out, to protect against card fraud. If we do, we'll email you to say so, and the card arrives within 24 hours.
• No cash refunds. A gift card can't be exchanged for cash or credit. If you change your mind, you can cancel an unused gift card within 14 days of buying it and we'll refund you in full: email hello@fancy.pet. If a gift card is refunded, its code stops working. None of this affects your statutory rights.
• Lost codes. Email hello@fancy.pet from the address used to buy the gift card (or the one it was sent to) and we'll send it again, as long as it hasn't been used. Please keep the code safe: anyone who has it can use it.

Products bought with a gift card are covered by everything above, including our 30-day money-back guarantee. If such an order is refunded, any part paid by card goes back to that card, and the part paid with the gift card comes back as a new gift card.

10. Disclaimers

The Service is provided “as is” and “as available”. While we work hard to produce great portraits, AI image generation is non-deterministic. We cannot guarantee any specific aesthetic outcome. If you're unhappy with a generated portrait, contact us and we'll usually re-generate or refund.

To the maximum extent permitted by law, Fancy Pet disclaims all implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

11. Limitation of liability

To the maximum extent permitted by law, Fancy Pet's total aggregate liability arising out of or related to your use of the Service shall not exceed the greater of (a) the amount you paid us in the 12 months preceding the claim, or (b) £100.

Nothing in these terms limits liability for death, personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law.

12. Indemnification

You agree to indemnify and hold Fancy Pet harmless from any claim, demand, or damages arising from (a) photos you upload that infringe someone else's rights, (b) your breach of these terms, or (c) your misuse of the Service or any portraits.

13. Governing law and disputes

These terms are governed by the laws of England and Wales. Any dispute arising out of or related to these terms or the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales, except that if you are a consumer resident in the EU, you may also bring proceedings in the courts of the country where you live, and the mandatory consumer-protection laws of that country apply.

14. Changes

We may update these terms when we change features, vendors, or for legal reasons. The “Last updated” date at the top reflects the most recent change. Continued use of the Service after an update means you accept the new terms.

15. Contact

For any questions about these terms: hello@fancy.pet.